MOOMU offers a full refund of the products (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. Unfortunately we are also unable to refund return shipping costs).
Once we receive your returns, all item(s) will be inspected. Products must be returned unused and undamaged with the original packaging and labels attached.
If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused. We will refund your order witihin 7 working days counting from the day we receive your order. Please keep in mind that it can take up to 14 days to receive your return.
MOOMU cannot be held liable for the loss of product(s) being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.